AAA - South End

The 5 star is for Scott Stroman. He is super well spoken, friendly, energetic, and patient. He understood exactly what I needed when I called. He did not try to up sale me and was very patient when looking at multiple insurances. I have spoken with many agents over the past few months and Scott is the only one who has stood out. Highly recommend!

Long story short, I had my car at AAA Matthews for a week without a diagnosis. I ended up getting the car back to my house since they couldn’t figure out what was wrong with it. I spent 2 days looking into the issue and came to the conclusion that the fuel pump was bad on the car. This is something that was replaced by AAA South End in January of last year. The parts and labor have a 3-year warranty on it, so I wasn’t too worried about it. I called and explained the entire story from my experience at AAA Matthews, up until how I concluded that I had reason to believe the issue was the fuel pump. I explained this 2 times each, to both Peter and Jane. Again, on recorded lines. They both told me that if the issue is the fuel pump, then I will not be charged for anything, but if it isn’t the pump, then I was responsible for the parts and labor. That is completely reasonable, and I agreed. Car goes in, I get a call from Jane and start from the top and explain everything to her again and how

After having to reschedule a vehicle inspection I was up against a tight deadline and they were able to complete repairs to my vehicle in time. The staff was friendly and helpful and were willing to go out of their way to help. Services: General repairs & maintenance, Auto engine diagnostic, Tires