Carolinas Collision Center

Made an appointment to get an estimate. I never heard back from them despite calling them back. I tried to leave my email, but they refused to take it, so it ended up just being wasted time. The guy who checked out my car was nice and seemed knowledgeable, but they failed to perform the requested service. If CC Chapel Hill reads this and want me to improve my rating, please email me my estimate, thanks! update: heard back, but I had to reach out to the durham location to get my original estimate

A horrible encounter with customer service. We had received an estimate for work to be done to our vehicle and made advance payment in full. When I attempted to schedule the work to be done and with the front desk I was trying to coordinate the work with our travel schedule. I had indicated that we could drop the car off on a date that was good for them and that we would be away and could pick up the car 4 days later upon our return. She informed me that they would not hold the vehicle. I then attempted to work a date that was 2 weeks further out and was told that they would not hold the parts for that long. I then ASKED for dates that would work for them and we simply couldn't accomodate those dates. When I asked what could we do to work it out (since they aleady had payment for over a month) she told me tersely that she would refund our money and hung up. When my wife attempted to work a reschedule, the owner told her that I was rude and they didn't want our business at all. No harm

The team at Carolinas Collision Center were upfront and honest about how long the repair of my car would take. They kept me informed of my completion date, including any delays that came up due to Kia parts shortages. The work they did was amazing, and my car looks just like it did before the accident! Hopefully, I’m not involved in any more accidents, but if I am I’ll definitely be bringing my car here.