Firestone Complete Auto Care

I know a little about cars but not a whole lot. This Firestone is extremely helpful as does not make me pay for things I do not need. They always show me the documents and even help with discounts they have. You are doing a amazing job and thank you to the technician Who helped me out over multiple appointments and still remembering me personally ???? Services: Air & cabin filter replacement, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Transmission repair, Brake service & repair, Battery, Oil change

Ordered tires from simple tire. Through them I setup my appointment date and time with Firestone. Got confirmation email that appointment was for 8am. When I arrived at store the service writer confirmed I had an appointment for 8am then asked when I would be back to pick it up and I advised that I would be waiting. He stated that larger trucks take longer so it would take some time. I understood it might take a little longer but shouldn’t take much longer then any other car as my truck is only a 2500 so it only has 2 more lug nuts then 1/2 ton trucks. My truck stayed in parking lot until just before 11am before they even took it into a bay. During this time I received no updates or any communication. A lady service advisor who arrived to work after 8am asked me about 2pm what I was waiting on since I had been waiting before she even came in. I advised her the truck I was waiting on and she said she would check on it. When asking service advisor who checked me in, I overheard him state

Great team they have here! And would highly recommend them! As well as the tech Andrew! 10/10 Services: Tires, Brakes