Pep Boys

Very polite staff and good customer service. They move a little slower, but they get the job done!

When I suddenly developed a banging noise in my rear suspension, I took it to Pep Boys expecting to have to replace my rear shocks or other suspension parts. However they quickly diagnosed the noise to be caused by a small rock lodged between the shock any my swing arm. Saved me from an expensive and unnecessary repair.

The manager, Lawrence, is helpful and responsive to customer needs and requests. If you are expecting for your nice painted rims to be returned to you undamaged you may need to make sure the manager is aware and ask to speak to the tech so that they are aware that they need to be very careful to not cause any damage. I asked the desk worker to put their best person on my rims and they assured me that it was going to be fine because the machine had a rubber head. I took them at their word - the machine actually had a worn neoprene head that was worn and sharp on the right edge. I'm glad I took a video of the rims right before I took them in. I know I am persnickety, but I have been done wrong so many times at tire stores that I have learned what to do to protect myself. Mr. Lawrence requested that I let him know how much it would be to repair the rims so I am mostly satisfied with that. I also bought a set of nice Cooper tires for my older truck. I felt like I got a good deal after