Costco Tire Center

Boy, I'm a little surprised to see a few negative reviews because my experience was so positive. l'm a fussy guy and they were working to install snow tires on my Porsche SUV. Anytime someone touches my wheels, I get the willies.. but it is a necessary evil as tires wear and MN has 4 seasons. My positive ratings are based on these elements: * I ordered the tires online and they arrived in 3 days which was well ahead of promise date. * A service advisor called to let me know they arrived and asked if I'd like to schedule an appointment. * I showed up a week earlier than my appointment, dropped the wheels for the new tires and they completed installation within 2 hours of drop off (I did not request expedited service). * These are staggered wheels and the tires have a specific rotation. 9 out of 10 times other tire shops manage to screw this up somehow. Ben and his Costco team got it right.. the 1st time! * They used wax/lubricant on the install to help with the tire mount. My rim

My tire pressure sensor loss activated and I thought it may have been due to construction debris in my neighborhood. I drove to Costco and they evaluated the issue on the spot without waiting. Unfortunately my wheel had cracked and was not drivable at that point. Staff members went above and beyond in helping me with transportation, solving the issue, and communicating the problem with me. This was all done despite me having not spent any money on tires or wheels at Costco. I ended up purchasing replacements from Costco, had a quick and smooth installation. Highly recommend them!

Ordered tires online. The order confirmation email said I would receive another email when they had arrived at the tire center. No such email ever came, and I only knew they were there because I finally checked the tracking information. As a result, my installation appointment ended up being three weeks after the tires arrived. Making the actual appointment was its own nightmare, since I had to spend at least an hour calling with no answer and then on hold. When I turned up for my appointment, they could only find two of the four tires from my order. Presumably they gave them away to another customer while they were sitting there for THREE WEEKS. In the meantime I have had to store a full set of wheels/rims that for some reason could not be delivered to the tire center, I have wasted hours of my life accomplishing nothing, and have had to drive on slippery roads which defeats the entire purpose of having planned ahead and ordered snow tires back in OCTOBER.