Luther Hopkins Honda Service Department

Very down to earth and not pushy. My rep gave me prices on things that could be done or should be done and let me make a phone call to see what I wanted them to do and what I could take to my uncle to have him help me fix. As always, great drinks, fruit and cookies in the waiting room as well as a divine appointment.

As a general impression, the service area could be improved with better customer service. In case you've never been here and aren't sure where to go, then pull into the garage and wait to be approached. This is not clear to customers. Signs/instructions or employee training on being a bit more inviting or giving any type of direction would go a long way.

Maybe Luther Hopkins is a good dealer, but I was not lucky. John Nguyen was the worst sale I have ever seen. Once you drove the car out of door, he denied all the problems and refused to pay the repairing. Very very disgusting. Terrible experience! If you come to the store and received by John, please ask to change another sale.