Firestone Complete Auto Care

Had a really great experience here. I went in for alignment knowing that my brakes were most likely the issue—-sure enough it was the brakes/rotors. I had the flexibility to get the work done and they had the parts so I went ahead with the service. The location is roomy and they had water/coffee, plus plenty of great magazines to read. It was quiet and the staff communicated clearly over the phone when I was at the mall and in-person. I am happy to share that I didn’t feel any pressure or unkindness, which I have experienced a lot as a woman in other automotive places. What I really wanna share is that I saw JJ help a walk-in who didn’t know exactly what was going on with her car…but needed help to be able to get to her job. I work for a non-profit and know how quickly a person’s life can change due to unexpected circumstances (like health or transportation). Seeing JJ provide a little help was refreshing. And of course I am happy that my vehicle is all better too!

Not trustworthy, my Cadillac air conditioner wasn’t working I was told its the compressor ok $900 gone and still air conditioning not working; 2nd time, we(Firestone) top it all for everything is good no leak, still no air conditioner call today 3rd time oh we can check again for leak but now you part expired so we will have to charge you for everything again what we should have fix the first damn time…… Been coming here for over 3years for both of my vehicles but now just take all my services to Midas or someone who actually fixes my problem first and don’t keep charging people Services: Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Wheel alignment, Brakes, Air conditioning, Battery, Oil change

I was very pleased with the service I received today. The staff member who helped me was very clear about what was wrong with my vehicle and very clear about what needed to be done to fix it. He handled the whole situation (which was very stressful for me) with care and patience and I really appreciated it! I will be back for all of my auto care!