Walser Subaru Burnsville Service

Switched from Apple Valley Ford because of service to Walser Subaru Burnsville, well now back to find a different car dealer, will purchase a car somewhere else. First it was make a 2 week appointment for a simple oil change now 2 to 2 1/2 hours. There wasn't very many people waiting when I was at Walser Subraru for a long wait time so went to ProTech in Apple Valley, 1 hour wait.

My first visit to Walser Subaru Burnsville for service went well. The service advisor JP was great. He was very thorough going through what was planned for my appointment and going through the results afterward. One part of their process worth noting is the tech videos the inspection. Not that a video eliminates all potential for tomfoolery by a vehicle service establishment but the increased level of transparency is appreciated nonetheless. This appointment was for my vehicle's first oil change, so I will update my review as I get more data points and the service level gets more complex, but my initial impression is positive. It also doesn't hurt that they are stocked with granola bars in the waiting area (Subaru owner joke); well played Walser.

The good: oil and filter changed. Coffee and cookies good. The bad: 5 tire rotation done incorrectly. Scheduled an appt to have corrected. TPMS needed re programming after being told all was good to go. Had to return to dealer. Told them to skip cabin air filter and i had taped glovebox shut with note - tape was taken off and video report told me filter was checked and okay. Got a quote for oem trailer hitch - $2440.00+, seriosly?