Midas

Do not go here! Terrible customer service. I arrived at 9am to drop off my car to get the brake pads replaced and an oil change. Later they called me saying the car would be ready at noon. I arrive back at the shop at 11:30 to wait. 30 mins go by and one of the ladies waiting says she has been waiting for 3 hours and complaining nonstop about how long it is taking. Another lady was waiting too, which apparently they didn’t finish too. I waited until 2:15 for the car to be ready. I informed the assistant manager politely what had happened to help them be more aware of the misinformation. The assistant manager said that I spoke with him on the phone earlier and that I am lying because he “never says times”. I told him I must have spoken to someone else. He essentially gave me a list of excuses of why it took 2 hours longer than it was supposed to. I don’t care about excuses. If someone tells you it would be ready at a specific time, then you ought to follow that deadline or Atleast infor

Sam Imbrunone is a GREAT STORE MANAGER at the Midas at 1500 W. Maple Rd. Troy, Mi. 48084. Sam really cares about the customers, Sam has always over the years has told me the truth what is wrong with my car, and as I sat and wait for my car to get serviced on I watch as Sam helps other customers so honestly and respectfully! I Ruby have went to other car places to get service BEFORE I came to Midas in Troy Michigan and these others Car places lied about what was wrong with my car, over charged me, or didn’t fix my car right, BUT NOT SAM IMBRUNONE, Sam will make sure he truly diagnosed the problem, and give you A Great Rate with EXCEPTIONAL CUSTOMER SERVICE!! As you wait Sam provides free coffee, water, and tv entertainment! The Midas waiting area is so clean and lounge area is so quiet and relaxing as you wait to get your vehicle fix! Sam also has nice employees with positive attitudes and smiles! This Midas at 1500 W. Maple Rd. Is the best business in the Universe to have your car serv

Me and my spouse have been coming here for years. I manage for a profession over 3,000 Apartment Homes I have sent my friends family and clients here for all their car repairs I have never had any of them say anything outside of good things!! The manager Sam is very kind and honest I believe he is the backbone of this facility!!! Service: General repairs & maintenance