Ford Service

I set an appointment one week in advance to bring my car in for an oil change and minor warranty service work. Showed up for my appointment on time and was told it would take three days to get it in to look at it and I had to leave it there. I was not told this when I set the appointment. This is very frustrating because I hadn't made any plans on leaving my car there for 3 days.

I had my Fusion serviced recently. My Service Consultant was Don Kleinow. My experience was perfect. A Fusion is nothing exciting-I could replace it with a Malibu or Camry or Accord. But when I think of getting a new car-the experience I have with service at Suburban will tip the scale into me choosing another Suburban Ford product since I know Don will take really great care of my car and I'll leave a happy customer.

I will never ever in my life come get any work done. I went in for one thing ended up with 5,000 worth of work to be done. The communication was horrible. Kelsey on the side to rent cars has the worst attitude ever not sure if she likes her job or not but definitely she consider something where she doesn't have to deal with people. Everything was fine until the day I had to pick my car up. I literally came on thinking I was going to be getting my car nope I didn't know about the work that got performed on my car also never talked about a oil change being done I had already had it changed a week before deciding to let them work on my car, never received paperwork until today when I picked my car up. I will never recommend anyone to this establishment try somewhere else and make sure they can explain everything that's being done to your car.