Firestone Complete Auto Care

Reggie was very professional and efficient in detail about my vehicle. Firestone Complete Auto was very fast and gave outstanding customer service in getting my vehicle back on the road. I will definitely highly recommend ????. My vehicle was delivered on Wednesday, and I was back on the road the next day. Firestone replaced my brake boaster.

I am only coming on The Firestorm on Plymouth and Middlebelt. Again! I am only given a survey and comments for The Firestone at the corner of Plymouth and Middlebelt. The guy in there by the name of Mr Reginald Sharp has the utmost customer service I've ever seen. This man know the business, this man is on his job he get your car right back there to get service, he knows how to talk to you he just give a great customer service across the board black and white. The only thing I noticed about this Firestone on Plymouth and Middlebelt, they never have any Refreshments or coffee brewing while customers wait. That's the only negative thing I can say about this Firestone. I if customers are going to come and patronize your business the least you can do is have Donuts or coffee to accommodate them while they wait. Other than that my car was clean, no grease things or none of that on the inside of my car, and Mr Sharp is an all-around Good Guy full of customer experience

They scratched my whole rim and tried to say that it was glue and soap. After refusing to leave before making sure it wasnt glue nor soap, they finally agreed that it was scratched up. Said to come another day to fix it. I explained i needed it documented for my records, store manager refused and said i could call the cops if i wanted. I had to call corporate. After it escalated, store.manager gave me a business card saying they scratched my rims and they would paint it. Customer service isnt hard. We dont need to go through all this just to end up with the same results. Corporate needs to focus on training staff. I paid money to get a clean service and ended up leaving with a ruined rim that even if repaimted would not be the same. Not a good experience. Stay away!