Dykstra’s Auto – Grand Rapids

Brought a vehicle to Dykstra's Airport location and Derek went above and beyond for us! I'm looking forward to using them in the future! Highly recommended!

I had a hole in the transfer case housing due to the internal fluid pump wearing through it. I called Dykstra's and gave a detailed explanation about needing the "pump rub" repair kit installed with a new transfer case housing, which Merchant Automotive in Zeeland makes. I was assured they could complete this and scheduled service for 7:30am Thursday June 1st. I received a call Friday at 2:30pm with pricing for the repairs (I also needed ABS diagnosed, CV axle replaced, Fuel vent line cleared, Front driver side caliper diagnosed, and front shocks replaced). I declined all but the CV axle, and transfer case due to price. I called and talked to Kurt Monday at 7:30am to ask the status, he tells me its on the lift with the wheel off, and he will call back in 10-15 minutes once the techs arrive. I call back a half hour later, and he says there is a small hole in the transfer case housing. The hole in the transfer case is the reason it is there! He has Derek call me back who apologizes for a

Would not recommend, they charge a fair labor rate but have a 3 - 4 times mark up on their parts and will not allow you to bring in your own parts either. I was also quoted refurbished parts that were still triple the amount of new OEM prices, even from the dealership. I then asked the advisor at the front desk if we could have any additional discount as we were looking at thousands in repairs but he would not go down a dollar and said those are his best prices. I ended up going to another local shop and avoided $400 in part price mark ups.