Gil's Northwood Collision

They did a FANTASTIC job on my 2017 Ford Focus! It was a job to considering that Rudolf tried to take my car out. It's all better now thanks to Gil's Collision.

Kevin and his team were lovely to work with. They were extremely transparent as to process, timelines, and expectations. Even when parts seem to be held up by supply chain and delays out of their control, they were always on the phone with me explaining what was going on. Repairs to the damage of my vehicle were done perfectly and definitely will be recommending this shop to anyone in need. Service: Body & Trim

Unfortunately, this has been one of my worst customer service experiences in my 55 years! While everyone seemed pleasant and professional upon my arrival, that All changed when I left. After No contact for 3 days, I made arrangements to have my work done @ B&B in Royal Oak (Excellent Shop!). Stopped by after 2.5 weeks had passed just to see what their reasoning was? Every excuse was offered up,( Busy, no reply on parts, computer problems, and more!) but the phone not working never came up. When asked why no attempt was made to contact me and if this was normal practice, all I was met with was a Blank Stare! Avoid this shop at any cost!!