Firestone Complete Auto Care

Called to ask how long an oil change would take, was told an hour and a half, so I made an appointment. Dropped car off at 11am, was told I would get a call when ready. Didn’t hear a word by 3pm so I called. Was then told 40 minutes. I show up at 3:45 and my car has not moved from the spot I parked it that morning. I ended up waiting another 30 minutes for them to do it when I showed up. Terrible service

Don’t go to this store, especially if you are white. I had an appointment and when I checked in with the white gut behind the desk, he took my information and when I asked how long it would be, I was told about an hour. Half hour later I noticed that my car was still sitting in the parking lot and I went back to the desk and I asked the other guy African-American, how long it would be and I told him that the other guy told me it would be about an hour and when I said, I’m confused because my car is still sitting in the lot and they haven’t even started working on it yet, he said I was being condescending, which all I did was ask a question, he handed me my keys and told me to leave. They are racist and again, if you’re white, do not go there.

They were able to accommodate a same day request for service, did the work and finished at the time promised. I was able to drive away knowing a big concern was eliminated! Thank you!