Ira Collision Center

This business is uniquely the worst automotive-related business that I have ever encountered. I dropped a vehicle off on May 10 for some relatively minor (all cosmetic) front end repair -- hood, grill, and bumper cover. The work should have taken no more than three weeks, and a competent shop could have completed the repair in half that time. It has now been two months, and my car has still not been repaired due to sheer incompetence and poor management. Among the gross mistakes: 1. The original bumper cover they ordered was incorrect for my vehicle, which was discovered after it was painted, a month after I dropped off the car, so the correct cover had to be ordered, resulting in weeks of delay. 2. They somehow “lost” the replacement grill that was ordered, so again they had to re-order a part resulting in another week of delay. 3. The reordered grill was incorrect for my vehicle and a third grill had to be ordered, resulting in yet another week of delay. 4. They finally called on J

My grade for the Collision center at Ira Toyota in Danvers is A+. Jerry Diecidue returned all of my calls promptly and was extremely helpful in keeping me informed as to the progress of the work being done on my Prius. He went a love and beyond with customer service because he cared about every aspect of my experience at the center. I would call daily for updates and his patience was infinite. The work performed was done perfectly and the car looks like new! It’s Collision center is the place to go for body work and ask for Jerry Diecidue, he will do all he can to make sure that you have the best experience possible experience. Mark Giovanni is the General Manager and he runs a terrific operation at Ira. He even picks up the phone!!!! Service: Painting

Worst Quality of Repair and Customer Service in my life. My boyfriend’s AUDI needed repair and he took it to a random mechanic that did a terrible job and left the car looking weird since it was missing a cover inside the grille that covers a huge metal piece. He was not satisfied so he went to IRA’s given it’s a certified center and he wanted to do things “right”. He told a lady named Mary what had happened and that he wanted his car back to factory conditions empathizing on the front grilled cover it was missing (very noticeable). First, Mary quoted about $800 and after about a couple weeks she was asking for about $2000 claiming the car needed a lot of work. He didn’t have that kind of money just for the car at the time, but still, he agreed because he wanted his luxury car to look the part and he trusted IRA and Mary. When the car was “ready” Mary was not even there to deliver it and guess what??? The first thing my boyfriend notices is the metal showing from the grille which was t