Steve's Automotive Repair

Called them spoke to Steve at first, explained my situation. I need my car's tires mounted and brakes done over the weekend so I can get to work the next week. I'm 24 can't get a rental. Explain this several times to him and he ensured me it would get done. Later the secretary called me to discuss a date and again, I explained my situation. How I needed the vehicle done over the weekend because I cannot get a rental. Again, she ensured me it would get done and we scheduled a date a week in advance. Dropped my car off on Friday, in which they said the "Mercedes CTS?" First off, that's a Cadillac. I should've known at that point after I told Steve 4 times on the phone that my model was a C230, against my better judgement I left the car with them. So today I hadn't received a call but I figured since I expressed my concern, that it needed to be done today, that they'd at least have it done by the time they closed. After paying for a ride to get there, my car is sitting in the same spot I

Called to confirm thar them could and would do the repairs on my 1998 Mustang, they told me they could and would. We then went out to their shop to give them a list of what needed to be worked on. The person that we talked to was not there. Talked to Steve's father he said someone would contact us, they never did. We then called and once again talked to Steve's father told him we needed to confirm so we could have the car towed out there. The next day he called and was very nasty, told me they would not do the work. When I asked why not he got even nastier. Do loo for the to follow through on what they say!

I have gone to Steve since I moved to Independence 4 years ago and they have been nothing but professional and fair with me. He never tries to upsell unnecessarily and will only recommend work that needs to be done. Plus, they do a great job on my cars.