Firestone Complete Auto Care

Appointments are worthless, they won’t even attempt to let you wait for anything to get done. They assured me if I dropped my vehicle off at 10am it would be done by 3. I was only getting tires. When I still hadn’t heard anything by 3 I tried calling with no answer. Got a ride up there at 415 and they wrote a note with a pen “closing at 3 today, sorry.” My car was locked inside. Only reason I made the appointment that day was because they assured me I would get my car back that afternoon when I needed it. No call, no voicemail. They “claim” they called but didn’t leave a voicemail, phones record calls…. No call. Thanks for nothing. People don’t have jobs they need a car to get to, so it’s fine….

A bad experience in this location. I did wheel alignment which has one year warranty, and unfortunately it went bad before the end of warranty duration. I went overthere asking to see why my car takes me to one side and it is shaking when I drive it , they said you need to pay for aligning your car. Unsatisfied service and unpolite stuff.

I had an ongoing issue with some tires I purchased and this location was the only one who took me seriously and found the problem. I got the problem fixed and had the best customer service I could even imagine! The manager Bill went above and beyond for me, in helping me get my issue fixed! Great place, great workers, great all around environment! 100% will take our business back to this location! Service: Tires