LKQ Great Lakes

I normally don't leave a review unless it's 5 stars. I have never been dissatisfied with a product from LKQ. But I have to do everything in person. Getting through on the phone is often unsuccessful with hold times often exceeding 20 minutes.G says they're open till 5 but they're only open till 4:30. Like I said I have never been dissatisfied with them. They are just hard to do business with because the phone system creates a bottleneck. Also, if you call at 4:40pm and are on hold the whole time, the recording will come on at 5 p.m. and tell you they're closed and hang up on you. Definitely could use some improvement there.

I have bought a lot of different parts from here. They always have what I need at good prices. The guy at the desk is awesome. Very friendly and helpful.

Went to LKQ at 4:50 pm. They close at 5. I knew it would be a long shot to buy an alternator 10 minutes to close... But.. Literally the only parts store still closed to customers for covid. So you have to call 800 number on the door to order your part. A man walked out who obviously worked there and I give him credit he went back inside to see if the guy working could help me... And he came back a few seconds later and said he couldn't find him . Call the 800 number. No one answered... On hold past 5... So I gave up and left. Today I called , and they have prompts.. business press 1, insurance company press 2, Regular Joe's looking for a part press 3. I'm beginning to think they never answer that one. Because after being on hold waiting for 20 minutes I gave up and just drove to Metro in Valpo. There I was meet by friendly staff , and helped instantly. So the drive is annoying but the customer service is worth it. LKQ will never get my business. They obviously don't need it.