Firestone Complete Auto Care

I took my car in for an air pressure check, and when I drove off the lot after they gave the keys back, both driver side tires came all the way off the car. I believe some mechanic must have gotten distracted midway through the service. They then inspected it and said nothing was wrong with the car, but we took it to the dealership which found significant damage. I can forgive an honest mistake if it isn't a pattern, but it felt like they were being intentionally dishonest with the post-incident inspection in order to try and avoid a fight with my insurance company.

Always waiting. At this location. Other firestones tend to be more efficient in my experience. Waited 20 minutes in line to drop car off. Been waiting 20 minutes in line to get car paid for. Go somewhere else if you value your time.

I was inconvenienced this morning by a flat tire. This location not only took my walk-in appointment, but got me back on the road quickly. Their quick service even allowed time for an overdue oil change. Incredibly happy with the service I received today. Staff was helpful, communicative, and efficient. Thank you!