A To Z Auto Repair - Villa Park Illinois

They did a good job first time I brought a vehicle in to be worked on, scheduled a day, dropped off, fixed, happy camper. 2nd time I tried to schedule an appointment on their website for an a/c recharge that I was willing to wait on(choice given on website), and some other vehicle issues to be scheduled also. Never heard back from them, stopped in to check it out, they saw the email but never replied back, said they were busy but told me to come in Monday at 8am to drop it off. Long story short, they had no idea when they would be able to get to it when I arrived Monday morning and it would be a long wait. Sometimes bigger is not the right choice, support smaller business to grow America when the big guy can't. I ended up going down the street to a smaller shop, no appointment, in and out in 30 min, and it wasn't jiffy lube.

We’ve been dealing with this place for over a decade. Still, every time we deal with them I am impressed with how thorough and honest they are.

I’d love to give a fair review of this place for the service. However I can’t because the customer service didn’t even let me get an opportunity. Customer service and communication is awful. Called about a week ago for an itemized quote to be emailed to me. I needed it in email form because my service is going to be paid for by a 3rd party company and they need proof of a quote. I explained my situation to them. Lady working the office stated that they are very busy and I will have to wait a day or two. No problem, I understand how busy these types of businesses get when understaffed. I even told her initially that it’s okay. I wait until the following week. Send a call back, I was thinking maybe they had forgotten because of their busy days. It happens. Before I can even finish my introduction sentence on the phone I was cut off - I was told she hasnt forgotten and she has my info right there but shes busy and hasnt been able to send it. I explain to her that this is somewhat urgent f