J C's Auto & Truck Repair

I recently had my check engine light on, needed an oil change and my car would always start up with a rough noise....I just ignored it and chalked it up to new cars. I went to JC’s and THANK GOD I did.... I had been going to the dealership every time to get my oil changed and mentioned each time about the noise when I started my car....they would tell me they didn’t find anything wrong. So, I took my Chevy Impala to get an oil change at JC’s and GOT ALOT more......I can not THANK them enough for letting me know my Cadillac Converter had a leak and that was what that noise was when I started my car. They had me call the dealership and get right in, it was covered under my Warranty and didn’t cost me a dime.....I have no idea how much that would have cost me.....A HUGE “Thank You” to JC and Dale. I will be a lifetime customer and recommend them to family and friends. They went above and beyond....excellent customer service. Thank You!!!!!! Services: Auto engine diagnostic, Engine re

Price Gouging, Rude, and Did Not Wear Masks During Pandemic My ignition cylinder was stuck and couldn't start my car. Had it towed to JC Auto since it was a local shop and the tow went through my insurance. JC (owner and technician) told me he had seen this problem many times before and said I needed a new ignition cylinder which cost about $460 to replace. I called my friend who runs another shop for a second opinion and was told that I could bring the cylinder to a locksmith to have the tumblers cleaned and reset for $50. As I'm getting my cylinder from JC he tells me he could do job for $380. Found that to be odd as he was firm with initial price he told me. I took the cylinder to the locksmith and they fixed the problem for $50. JC then charged me $135 to reinstall the same ignition cylinder. When I asked why the price was so high to put the same part back on he responded rudely " Oh you want me to do it for free huh?" I never mentioned that I wanted anything for free just wanted a

The issue may genuinely with my car but they sounded evasive and not customer service oriented. Despite spending close to $800 for O2 sensor replacement through them, I am still stuck with O2 sensor related check engine light within a year (that too COVID year which involved fairly less driving) Service: Auto engine diagnostic