Firestone Complete Auto Care

First it would be helpful if people were informed that when scheduling an appointment they they are speaking to a call center instead of the local service center they think they are calling. Then it would be helpful if the service center actually had the correct information when looking at availability. Because when I spoke to someone to schedule an appointment they didn’t have the correct information. When I arrived to my local service center the manager looked dumbfounded when I told him that I had just made an appointment. He then informed me that I was speaking to someone in the call center and the appointment time I was given wasn’t available. In fact there weren’t any appointment times available for the day I was told. The manager even told me that this is a problem and happens all the time. My car ended up having to wait to the next day. Then when I tried calling the next day to check on the status of my car no one would answer the phone. It just kept ringing. When I finally

Went there for cv axles they put the wrong ones in the receipt showed that they put the wrong ones it caused the transmission to go out. They refused to take responsibility. Called claims department they have never returned my call long story short 1000$ for the first replacement 4000$ for the trans and another 1000$ to put in the right part they should have that was about 6 months ago they still haven’t returned my call

Have used this Firestone store for 16 years with my Jeep Vehicles. Manager Ben Hernandez, Dominic & Drake worked on the vehicle this week. They always give me an honest appraisal of what needs to be done (no more or no less)..never try to oversell. Just state the facts. Feel safe with what they tell me and do, Services: Tires, Wheel alignment