Firestone Complete Auto Care

If I can I will give minus 10 stars. They taking car for for rotations and didn't even do it. Same like alignment, they not even touch the alignment nuts. According to the sheet they provide, after alignment, rear tire is worse then before. Not recommending at all, manager of this place was trying to make me being stupid.

Quick diagnosis and fast service. The heat in my car was blowing cold. It was just a missing clamp. I was able to pick my car the very next day, and I was only charged the standard inspection fee because the service was so minor.

After 30 years of loyal business, I will never go to Firestone in Oak Lawn again. I brought my car in to get new tires which cost $1,000. After they did the work I noticed that they damaged one of my rims. When I brought it up to the Manager, he wouldn't even consider the fact that one of his technicians did it. I brought it to a Master mechanic who said yes this was caused by their Technician. I also spoke with another Tire place and they confirmed it as well. Firestone's claim manager asked for a quote and price for a new rim, which was $762 and then I never heard from them. Why would he ask for a price if he didn't believe they did it?? On their wall when you walk in it says, "Customers are the foundation of our business". They should add, "as long as it doesn't cost us any money". It's a real shame because I spent thousands of dollars at Firestone and they wouldn't even consider that they caused the obvious damage. I would stay away from Oak Lawn Firestone. There are other options.