Firestone Complete Auto Care

Courteous staff, and professional work. Diagnosed the problem with my car correctly, and completed the job within the specified time.

I have got to Firestone before and they've done what was requested just fine but recently I had a bad experience. Long story short, a tire I got replaced by Midas popped on my way to work so I went to this store in an emergency to get it repaired. Midas tire insurance claims said to contact Firestone with the claim # and instruction to call Midas claims so they can sort out payment for fixing my tire. When I called Firstone with this information, they flat out refused to coordinate with Midas claims so that I get appropriately charged for the tire fix. According to Midas claims, this is abnormal behavior as they work with Firestone all the time on these issues. I had them put my spare tire on and I had to go elsewhere. This Firestone does fine when working directly with them on some stuff but in my experience, they were dismissive and refusing to help with a simingly simple ask that would've taken them 20min to accomplish. I will hesitate before returning.

Fast, smooth, efficient. Kept me informed all along the way. Thank you.