About
The INFINITI Service Department in Hoffman Estates, Illinois is a reputable auto repair shop that offers a wide range of services. Their experienced technicians provide top-notch brake repairs, ensuring the safety and performance of vehicles. Additionally, they offer high-quality car detailing services to keep vehicles looking their best. Customers can rely on their expertise and exceptional customer service for all their automotive needs.
Ratings for INFINITI Service Department
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Reviews for INFINITI Service Department
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Totally dishonest. I called to ask if I can get in today for an oil change, and the service rep told me that I don't need an appointment and that they can get me in and out in 1 hour. I drove 10 miles with toll to get there, and the guy tells me that I'm 20th in line and it would take at least 2 hours. How about you start with an apology for totally lying to me and wasting my time? This other guy was totally nonchalant as if it was no big deal that my time was wasted and I was lied to. Thanks for the great customer service.
Sebastian did a wonderful job making sure I was well taken care of! We are visiting from Las Vegas and needed an oil change. Sebastian was able to get us in right away and we were out faster then expected! A+ service!
First time buyer with this dealership and had great service all around. The car had to be serviced and we were given a loaner car for the inconvenience. The Service Manager Sebastian was wonderful to deal with and kept us informed every step of the way. Will recommend this dealership to others. Service: Electrical
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Business Hours
| Sunday: | Closed |
| Monday: | 7:00 AM - 6:00 PM |
| Tuesday: | 7:00 AM - 6:00 PM |
| Wednesday: | 7:00 AM - 6:00 PM |
| Thursday: | 7:00 AM - 6:00 PM |
| Friday: | 7:00 AM - 6:00 PM |
| Saturday: | 7:00 AM - 4:00 PM |