Paul Ries & Sons

I had appointment on 03/15/2022 at 2:30pm to bring my vehicle in for body work repairs due to an accident. Brought the vehicle in met with bob he took pictures of the damage and said he would upload the pics with estimate to insurance website. I was going through insurance to get my repairs done. He told me it would take a day or so since updated paperwork was sent over. Told me he was gone keep me updated, didn't hear from him. Kept calling and calling the lady at the front desk kept telling me "oh the estimate will be done today" lying. Didn't know an estimate for repairs take more than a week. Called 3/22/2022 the front desk lady told me the same thing "oh they are still working on the estimate, it should be done by end of day i will give you a call. Never received call. 3/23/2022 insurance company called shop spoke with the front desk lady and said they told her the guy that does estimates was not there so they would have to wait for him to get there. I never heard anything like

I am a working person who commutes 75 miles a day, to a far suburb without public transportation. When I scheduled my repairs, Paul Ries and Sons indicated they had the parts in question, and assured me tha the repair would take a week. The repair took 8 days. THe pickup time was changed three times. When I came to pick it up, I was 15 minutes early. I then waited another hour in the completely empty shop to get my car. My vehicle was just sitting in the main bay...no one else was even in the main service bay. Apparently the only people working that day was the cleaning lady, the receptionist on the phone with her husband, and a bored manager around the corner from her with his feet up surfing the internet. The bodywork itself: minimally competent. The hood sticks on the side of the quarter panel replacment; in a bright light it is apparent that the paint is not a 100% match to stock. The replaced grille and panel itself haven't fallen off, so there's that I guess. There were fast

Nick and his team are amazing to work with. After a recent accident, we called them and they got us in right away. Nick and his team were able to inspect the vehicle, order parts right away and handle everything seamlessly with our insurance company. We appreciate their attention to detail and easy communication. With all the technology and sensors in the car, it always makes things more complicated, but it was no issue for Paul Ries. Our family has been coming to Paul Ries for years now and we absolutely will continue. If you’re looking for an honest, knowledgeable and quality team- these guys are for you!