Stephens Automotive Service and Sales

4 hours away from home for work and my 2000 CRV dies and leaves me stranded on the side of the highway. First search on google was for stephens automotive and they answered my phone call right away provided me a Number for a tow truck, got me in and the car was diagnosed and fixed by the end of the day. They also did not hesitate to put me in one of their courtesy cars for the day! Can not be more thankful that they were able to help me!

Yikes!! Unless you enjoy throwing away perfectly good time and money, do NOT stop here. They'll throw around the "family-owned business" (Mom is a VP and son Jeff is the car salesman) junk until you start to trust them. I was never offered a loaner car even though they had my car over 24-hours. LOTS of personal questions! Ended up having to spend nearly $200 just to have an estimate done. Who charges for estimates anyway?? I'm following the advice of an earlier poster who was also scammed and going to a nearby competitor. There are plenty of good car repair shops that will give you a fairly accurate estimate at no charge, but NOT HERE! Very negative experience. These people want to sell expensive cars, not be bothered with car repairs.

Great experience with this shop! They thoroughly traced through the wiring and fixed my seats, heating and cooling issues. Most shops would have just replaced the control not bothering to see what caused it to burn out, which would’ve left us with the same issues later. I love their dedication to fixing the issue and they gave us a rental car why they worked on it. I will definitely use them again. Services: Electrical repair, Electrical