Lincoln Service Center

Mary Sharp, the service rep, is amazing! She is knowledgeable, professional, and incredible to work with each time I go in for servicing or maintenance. The whole team from the moment I arrived, got driven home and picked up two days later, were exceptional! I enjoy my Ford Focus for this very reason. I always know I am in good hands with Hennessy!! Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Wheel alignment, Brakes, Air conditioning, Auto interior vacuuming, Battery, Oil change

Ford does not inform you prior to making the appointment that this is NOT a scheduled appointment. This is a wait list you are to be added to and they will service your car when you can. You need to have a ride ready to get home because they will be keeping your car for 48+ hours. After that time you must call and remind them to do the services. I ended up not getting anything done due to the incorrect information provided, the lack of urgency at getting my situation handled and no communication about the services. After 48 hours, my vehicle had not even had a service check. It was sitting waiting. This should all be told while making the appointment so better planning can be done by the customer. Very disappointed with Ford and wish I could trade my vehicle for something else so as not to deal with the lack of help from this company Services: Transmission, General repairs & maintenance, Engine repair

They currently have my Continental and I can't get a hold of anyone. They've had my car for a week for service, recall repairs & a couple of repairs which should be under CPO warranty. I've been out of town for the week. I thought this would give them plenty of time to fix everything but the problem is I can't get a hold of anyone and no one calls me back. The link they text to follow along with repairs doesn't work nor does the page on their website. Someone called a few days in and he agreed to call and text with updates but I haven't heard anything. I've left messages with the receptionist & even the overnight call service but still no one will update me. Of note, one of the repairs has to do with a 3G modem which no longer works because 3G cell service was discontinued over a year ago. There's a class action lawsuit over this but somehow they've never heard anything about this when I asked for info on the 4G modem. It was up to me to provide them with the part # I discovered on th