Firestone Complete Auto Care

If I could I would give more then 5 ☆s. They had my baby in and out of their in a few hours. Sarah was so nice and sweet. I did a lot of prevention services. Brake flush, fuel system cleaning, cooling system cleaning, tire rotation, and an oil change.

I thought I tried to get Firestone one last chance, but they absolutely do not respect your time. Every time I have been here. My car is just sitting on the lift for 30 to 40 minutes with no one working on it. Today was the absolute worst of it. I had an appointment for 2pm which I was slightly early for and I drop off my car. 40 minutes later they finally put my car up on the lift and shockingly it is actually being worked on. 30 minutes later it is still just sitting up there and not being worked on so I ask the front desk how much longer it will be and they if I'm on the lift it shouldn't be much longer then the desk clerk goes into the garage at which point they immediately take the car down off the lift(so of course all the work for the car had already been done for who knows how long) and then they tell me that I need to buy 2 new front tires. Absolutely unreal. Service: Oil change

I wanted to take my vehicle to them since it is right beside my work. The 1 star is for terrible customer service over the phone. I NEVER post bad reviews. But literally hung up on me after barely answering my question. I needed more information but wasn't given a chance to say anything else. Ugh..