Crash Champions Collision Repair

Made an appointment through my insurance and my insurance company said crash champion had appointments from 8-4:30 for an initial estimate. So I made an appointment at 4. I got a call from Crash Champions after making my appointment. They rudely asked us why we would set appointment so close to closing time. We didn’t even get a greeting or anything. Canceled my appointment. If you don’t want people coming after a certain time then don’t tell insurance companies you are available.

Took my vehicle there for repairs after being cut-off by an impaired driver on I-295 south ramp from I-95. This was a "preferred" State Farm repair facility so I thought they had to be good. Had originally posted 1 star review because service & communication was non-existent. It was very frustrating but after contacting their corporate office, things got better. My car looks brand new & their general manager was great. I think if they can work on their communication skills they would be a good repair facility. Customers want honesty, status reports and to be heard & understood. Having an accident is stressful enough. Services: Steering & suspension repair, Painting, Body & Trim

By far the best experience I’ve ever had with any type of car repair shops. They were professional and friendly and speedy and accommodating. I dropped my car off and was provided with updates via text of the progress which was extremely nice. They said it would prob be two weeks in the shop due to having to order parts. After my car was in the shop for 5 days I called because I was in the middle of moving that weekend and thought of what I knew was a silly question but I was desperate, I asked if my car was in decent enough condition to pick up over the weekend so I could get this move over with and then bring it back the following Monday when they opened to leave it again to finish repairs. I knew it was a silly question and that since they had been working on my car all week that it probably wasn’t in any shape to be driving around so I could get moved into the new house but the town was out of rental cars and I was desperate, so figured it was worth a shot. And after they heard my