Tom Gibbs Chevrolet Service

I called service several days before my appointment & asked Service guy, if in fact they have to replace the washer fluid cannister do you have that part on hand. He TOLD me that they could get one quickly that day!!! That was a lie! I don't appreciate that deception. I have to drive to Orlando for surgery on Tuesday & needed this done. They at least could've patched it. Not a happy customer right now!

If you come in with 2 problems, they say they’ll have it ready before close. But 15 mins before closing you call to find out they forgot (ignored) you to find out the next day they fixed half of one problem. You will come in again to address the same issues just to loop to the same promises, but this next time you find they fixed something that isn’t broken and unrelated to the original issue. And their best excuse is the “GM” is overworking them.

Usually do not have complaints but I had an appointment for an oil change but had to wait 45 minutes past appointment time to get serviced. I pointed it out to service representative and he said the appointment gets me a spot in line. Not good, he shouldn't have said anything.