Miami Lakes Dodge

This place has poor customer service and liars. I called on Saturday 10/30/2021 because i needed an fuel filter change. First they said they couldn’t do it because apparently it was to late so i they told me to come on Sunday 10/31/2021 at 7 in the morning so i can be first and they can attend me fast. I come at 7 am on 10/31/2021 and no one is here. Making me wake up early to come here and they are closed. Horrible service and service staffs.

Went in for a simple purchase of an oil filter for my jeep wrangler and left feeling with bad vibes. Nobody ever greeted me at the parts counter when I arrived it was like as if nobody wanted to help. When I finally got helped out the guy charges me $32.75 for an oil filter. That’s insane and felt like he was definitely up charging me. I go online and the oem is no more than $12. When I go to the cashier to pay she didn’t even look up at me to acknowledge my existence just said “Yea” I tell her I’m there to pay for my part and give her my name. Which clearly she wasn’t even listening to me because she asked for it again. When the transaction was done there was no thank you or even bye or anything. This is probably the worst customer service experience I’ve ever had anywhere that has to do with retail. My advice is you guys ask more customer service orientated questions during your interview processes because my experience was very unacceptable from any business stand point. I won’t

Thanks to Armando Escudero for helping me get my 23 dodge challenger RT serviced with no problems and I didn’t have to wait long for it either.