Lorenzo Ford Service

The customer service here from all staff was impeccable. Everyone was friendly and attentive. As I exercised patience before I was serviced, the staff communicated effectively and asked all necessary questions to my needs. They all worked as a team to ensure all needs were met for all customers in a timely manner. Special Thanks to Adrian and Frank for going above and beyond to assist with providing exactly what I needed at a affordable price. Service: General repairs & maintenance

11/22/2019 I was in a panic from the the night before. My mailbox key had fallen behind the car ashtray where I keep it. I knew to get it my console would need to be taken apart. I called Lorenzo's repair department at 7:00 am. Talked to the receptionist which was a darling. She was so compassionate . She told me to come on in.This was nice they didn't make me wait. I get there greeted by Jose.He took my car I went to the waiting room. 10 minutes later I had the mailbox Key in my hands. Not every business is truly ready to help customers so readily. Staff were so friendly, professional, caring and addressed an issue promptly .Yes, I will return. I strongly recommend Lorenzo Ford. ????????????????????????

My husband and I were side swiped on the way to the Keys on vacation and our truck's side mirror was crushed and ripped off. I found Lorenzo collision center and called up to see if they could help. They were super friendly and supportive. Jorge Ledon saw me right away, wrote up an assessment of the damage, took pictures and got me everything I needed for my insurance estimate. He was able to quickly source a new mirror and get me scheduled for its replacement. I showed up on Saturday and was in and out in a couple hours with my car repaired and safety features back in place - and back to my vacation! Jorge was so personable and helpful. The whole crew there seemed really great. From what I could see in their interactions with each other and with Jorge in particular, it looked like a tight knit team who had a lot of mutual respect - just overall a really positive culture. I hope I don't need any more collision support in the future, but if you do need it and you're in the area - they a