Pep Boys

When I arrived for my appointment The nice young lady at the front desk was very pleasant even though she was dealing with a short staffed situation but she was professional and got me checked in. Once my car was ready, it only took a few minutes to complete the paperwork and I was on my way. I would return again but it’s a bit of a hike to get there. Overall, I’m a happy customer.

Omg my appointment was at 8am. It's 5:30pm. I received a text at 2:30 saying my car was ready. 3 hrs later, still waiting. For tires. Oil change. Brakes. Oh, they called after tires were on and said they can't get rotors until Tues. 2209.00. So I have to come back. Ugh. 10 hours and we had plans that are now out the window. Do not go here. I am still in parking lot.

So frustrated. Took the vehicle in for an oil change and a brake check since we had a grinding noise. We were told the brakes were fine and "had plenty of meat left on them." Two days later decided to buy brakes and change them ourselves since we couldnt take the grinding noise. Photo shows there was NO "meat" left on the brakes at all. We were willing to pay to get the brakes replaced, but they lied and said the brakes were fine. Tell the truth to your customers so they can make informed decisions about what to do, and don't take appointments and waste your customers' time if none of the workers want to actually work.