Pep Boys

We had them rotate the tires, oil change and check the brakes and replace if needed. We also asked them to replace a TPMS sensor but they said they have them on back order and they haven’t come in yet, they’ve been waiting for months. They completed the oil change and rotate the ties quickly we were able to watch as they completed it and inspected the brakes. Everything was completed quickly.

Pep Boys of Southington is my go-to for anything that concerns my car. My Toyota is my baby and they always treat my car with care! The guys at the shop are quick and efficient, I’ve been here 3 times now within the past year, I got my tire plugged within 25 minutes and I also recently got my splashguard replaced and all within 20 minutes! Special shoutout to Derrick and Dominic, they always share tips and suggestions for keeping my car in tip top shape????

Made an appointment to have my tires replaced with the cooper adventurer buy 3 get 1 free deal. When I arrived at the store I was informed that the website was incorrect and they they did not have these tires in stock. When I asked for recommendations for a tire with the same 65k mileage the gentleman at the front desk told me he had something cheaper but the same mileage. I didn’t care if it was cheaper but the $50 he saved me or not. They put cheap Solarus 40k mileage tires on my vehicle after telling me it was the same as the cooper tires I had purchased. As a female I feel comepletely taken advantage of and I will not be returning. Had Pedro informed me that the solarus tires having a 25k shorter mileage warranty I would’ve taken my vehicle elsewhere. Other than misinforming me about my tired the process of making an appointment was easy , drop off and pick up was easy although I waited. My only other complaint was that they started my car 90 minutes after my scheduled appointment