Service King Collision Parker (Now Crash Champions)

Came in with an estimate from this shop (from person i bought vehicle from), to discuss getting the work done. The old lady receptionist behind the desk that was about 25feet from the front desk wouldn't even get up to greet me. When I told her why I was there she stopped me midsentence and said "wait if you didn't get the estimate then we can't even talk to you". I tried explaining that all I wanted was to see about getting vehicle fixed since they are who quoted damage. This ladt just kept repeating the quote over and over... I finally said forget itnill find another shop to fix and walked out... horrible customer service. I live and work in Parker won't be saying good things about this bodyshop

I had my vehicle repaired there since it was the only place that I could get in that wasn't a 2 months wait. I would had given it a 5 stars since they did a great job with my car. However, when I picked it the car, I was told that the decals for the rear of the car was on order and it would be about a few weeks for it to come in. I called back and the lady I spoke to didn't have anything on file/order pertaining to my decals. She informed me that she would check with the manager and call me back. A week goes by, no call and I left a voicemail. Another week goes by, no call back so I call and leave another voicemail. Still no return call back. I decided to send an email and never received a reply back. Customer service while they have your car is great...but the moment you get your car back and they still owe you something...good luck getting a hold of someone. Half way tempted to contact my insurance company who paid for the repairs to let them know of the poor service. If they got cha

Horrible customer service by Laurie (or Lauren). I was involved in a crash that was caused by a reckless driver. I have never experienced a crash prior to that, and it was terrifying. My car was not drivable and was taken to Service King for repairs. My car was not even close to being totaled, but I could not drive it. It arrived at Service King in the beginning of May. While it was there, mother nature threw ice on it, causing us to have to make a second claim. It was there for 2 months. My insurance company told us that my car was done and to return the rental car. Ok, but I hadn't heard from Service King, so I called them. I spoke to Lauren, who was extremely rude, instantly. For almost 9 years, I answered 911 and non-emergency calls for a very busy city. I will never show my backside to a customer, or someone calling for help. Never. I asked her the status of my car...one call...in 2 months... and she raised her voice and said she didn't know, but that my car wasn't done! Wow. I as