Les Schwab Tire Center

Unprofessional, fraudulent, and dangerous! We have been extremely long time loyal customers of Les Schwab but this last visit might just be our personal and companies last. First off they were confused and even a bit dismayed by the fact that we had an appointment. They said "we are very busy but will try and get you in". We left the vehicle there for them and said no rush. They ignored the written and verbal requests for what needed to be done on the vehicle. They did work on the vehicle with out asking or confirming said work to be completed. After several hours we got a call saying "your car is finished, you can come pick it up". I responded with "what about the inspection? What about the requested diagnostics and work?" they said "everything is fine". I asked to speak to the tech that worked on the vehicle. He stated that "oh we were so busy we didn't actually do the inspection, but I will send it back in to get looked at, so just void everything we already told you". We waited for

Hands down worst tire center in Parker. Employees are rude, arrogant, and inconsiderate. We had 1 1/2 year old tires with less than 25,000 on them and picked up an object in a tire that gave us a flat. Went in for repair or tire replacement and they told us we had to buy all new 4 tires. The tread on the other 3 were all in great condition. When he tried to convince my wife this was the only option I had to come in to talk to him. When I asked why he told because we failed to rotate our tires. I told him I’m pretty sure we had it done once when it was serviced at Christian Brothers before we took a long road trip. His response, “prove it” “show me your receipts where it’s listed that that was the work completed” Excuse me!?? I’m the customer. All I said was “I’m pretty sure we had it done once or twice before”. Why are you challenging me? Sadly, we didn’t have other options, we were in a bind and having to deal with some unfortunate and unexpected circumstances. Beyond that my wife had

I have always liked using Les Schwab but this location has left me with nothing but bad experiences. There is no communication about what is going on. I took my car for an oil change and break replacement a couple weeks ago. Since then my car has been leaking a brown substance which appeared to be oil. I took my car back to who changed the oil for me in hopes to just get it checked out and waited about 3 hours without ever having my car even looked at. No one told me how long the wait would be, didn't check in, just no communication. I have spent a LOT of money at Les Schwab so for them to just not care after something happened to my vehicle AFTER having a service completed there is truly disappointing. I chose to leave because my car was not getting looked at and went elsewhere and was able to get immediate help with my vehicle which is something they should've been able to help with on my initial visit but failed to be thorough with my vehicle when I asked to make sure everyth