Firestone Complete Auto Care

Don’t waste your time. They will waste hours—if not days—of your life. We have given this store 2nd, 3rd, 4th, and 5th chances, but they fail us in major ways every time. Bought tires from them recently and woke up the next morning to find 3/4 of the tires we completely flat. They admittedly installed the tires incorrectly, yet I felt they did not make me a priority. I had to argue extensively with the store manager to get a resolution I thought was appropriate. He was incredibly rude and fought with me extensively over my request for a discount for the two days I lost my car to this store. Takes them hours to do simple services, like oil changes, as they frequently don’t make sure they have the appropriate supplies on hand. We have always scheduled services in advance, but have routinely wasted hours sitting in the lobby only to be told that they needed to get additional supplies—like filters for oil changes…or that they hadn’t even brought our car back yet. They are never prepared fo

Scheduled an oil change the day before…never received a confirmation email as I usually do. Showed up at my 8 am appointment. I was asked if I could leave my Jeep with them, I replied that I had requested the appointment with instructions that I would wait, I couldn’t leave my vehicle, I had to go to work. No tech available for oil change and 3 pm would be the next available time. Voiced my irritation that my appointment should have been declined so that I didn’t waste my time. Went across the street to Grease Monkey and had all services completed within 30 mins. You just lost a customer. Service: Oil change

Do yourself a favor and go to discount tire they’ll only charge you 100$ per tire and not 150$ per also one of your dumb mechanics forgot a lug nut on my tire thanks for confirming that this is the worst mechanic shop also the old boomer at the desk jim is his name tell him to hurry his job up and no one wants to hear his life story please take my advice people for your wallets sake