Loveland Ford Service Center

My vehicle had a recall for the backup camera. Recall was taken care of in February. Backup camera is still having the same issue the recall was supposed to take care of. I called on at least three occasions to make an appointment and was sent to voicemail each time. I never heard back. I finally drove an hour from my house to the service center to make an appointment. Dropped the car off for my appointment. They called the next day and said it was done and they had fixed it. Drove it it to work and it was NOT fixed. I had the same issue with the backup camera. I called and spoke to Matthew who said he couldn't help me and sent me to voicemail, but assured someone would call me on 07/18 and nobody has called me back. I called today and left a voicemail for the service manager and expect I won't hear back from him either. What does it take to get a call back to schedule my vehicle for warranty/recall services? Service: General repairs & maintenance

Im confused why this isn’t five star because I’ve had a positive experience every visit! I’ve been visiting since 2020, when I purchased my vehicle. Every employee has been kind, considerate, and professional. I intentionally visit the Loveland Ford Service Dept because of these experiences even though I live in Fort Collins. Service: Oil change

Over paid for vehicle and bought the extended warranty. My car broke before the warranty expired, it took them over a month to get me in, then informed me it was no longer under warranty. They want me to pay the $8,000 dollars to put a new engine in that was under warranty! Do not used this dealership. The service department is crooked!