Loveland Ford Service Center

Well, they have done it yet again! Broken promises and not meeting the Lincoln Standard for Service. I paid $75000 for an Aviator which I love! I've owned the vehicle for 2 years and have used Loveland Ford to provide maintenance service. They have either forgotten appointments, showed up an hour late and never have the loaner vehicle. Today they called 25 minutes before the appointment and said they don't have a loaner. I told them not to bother coming. And what's most astonishing is they just flat out don't care. I've ask to have the service manager call me. NEVER HAPPENS. Horrible Customer Service!!!!!! Service: General repairs & maintenance

They changed the transmission filter and fluid & oil change. Then they did a courtesy multi-point inspection where I was told my front and rear differential oil needed replacement b/c of color and condition, but the transfer case oil looked new. I just had it changed 5 days earlier by another shop. So... I figured that the other shop didnt replace it and scammed me. I went back to the shop, they put it on the lift and with me under my truck showed me the oil in front & rear -- both were brand new, clean/clear fresh oil. Feels like Loveland Ford just wanted to change the diff oil... that didnt need changing. Feels shady at best. Either bad techs or dishonest techs. Services: Transmission, General repairs & maintenance, Auto maintenance

Very disappointed so far!!! I have been waiting to get my SUV back in the service shop since Oct. 25th, 2022. They told me to drop it off yesterday at 7am. I find out the part they ordered was wrong and essentially my SUV has been sitting there for 1 1/2 days and they have done nothing to it yet...The miscommunication and bad info I have been given from the service team, including Service Manager and Director of Service is absolutely mind boggling. To make things worse, I have been on the list to get a "Loaner" car since 10/25/22 and still no loaner car...I bought a vehicle from Loveland Ford for $66K in 2021 and I will never do business with them again...all because there service department is horrible!!! Service: General repairs & maintenance