Littleton Auto Repair

I’ve gone back and forth on making this review… They’ll probably know me as “Catherine with the Chevy equinox” who called pretty much every day for 5 months while my car was there for an engine replacement (the first one had failed after a few months, and I didn’t have a copy of the warranty which is in the end my mistake). Before the first engine replacement, I had brought my car in for brake pad replacement. They had called that it was ready, I paid for an Uber and got there— they had called the wrong person. I had to wait two hours. Fast forward to the engine replacement, the 2nd time around. Two weeks and I’m calling every day, they’re “fighting with the warranty company”, fine. They finally give me a pretty bad loaner car that I had to fill the gas tank and the wiper fluid on myself. But at least they gave me a loaner, which is why this review is 2 stars not 1. 5 months of “I’ll call you back”, and it was always me calling Dave and David. I had called in tears just begging for ans

On July 3, 2023, I stopped at Littleton Auto Repair and asked one of the employees if they did free estimates for brakes and alignments and I was told that they did. We then scheduled appointment for the morning of July 5, 2023. When I arrived, the individuals at the front desk thought that I was a walk-in and I promptly stated that I was there for the scheduled appointment for the free brake and alignment estimate that was made on July 3rd. I waited for approximately two hours and one of the employees that was assisting me at the front desk finally came into the waiting area and told me that my brakes looked fine and instead gave me a sheet with an estimate for the replacement of shocks and struts, which is something that I did not request. I then proceeded to ask him about the brakes once again, and he stated that they did not do a test drive, which I thought was odd since that was the main reason for being there in the first place - there was never any mention about the schedule

I would never take my car back there again. Manager said my car would be ready in two day’s took over a week. Also I was quoted a price by the same manager, when my car was finally ready the quote went up by 350$. When asked why the increase the manager simply said that’s the price I quoted you. I showed him the email and he gave an excuse of the labor was more then he expected. Never again.