Young's Auto Body & Collision

Absolute worst experience I’ve ever had. Headlight installed wrong. Aftermarket fenders installed wrong. Screws broken off. New hood with pens missing. Did not even address the issues with my doors not shutting correctly. And tried to say it was not from the accident. Vehicle returned to me with oil leak that was not present before accident. And oil not even registering on my dipstick. Jason does not care about customers and tried to say everything was because my vehicle was a 2012 even though I only have 90,000 miles and keep my jeep in excellent condition. Just wanted my vehicle fixed to how it was before the accident. Shop does not follow through with their guarantees . Found screws from installation of fender covers in my tires. I hope nobody has to deal with what I dealt with. I am still battling with Geico to get Young’s to follow through with their guarantee. Jason said he just wanted to wash his hands of this problem. Now it is a huge hassle to get my vehicle in to another shop

The diagnostics were incorrect from the start causing a lengthy “repair.” This repair shop should have gave an accurate or at least a close estimate to the insurance. Their first estimate was about 3000 less than what the end estimate was. (There were a total of three estimates given to my insurance from this shop). The car ended up being a total loss the mis diagnostics excluded an electrical issue over $6000.00 the day my auto was returned to me Jasón told me the lights were flickering on the dash and said I would likely need a new battery. I did bring the electrical issue up to Jason the next day my car was returned to me. Cause I did get it checked and the battery starter and connection was verified good. I did bring the auto in for jason to “take a look at it”. He went on trying to compare his Escalade to my Cadillac and it’s obvious there was no way in comparing due to the fact that his auto had more then 77,000 miles then what my auto had. There was no further inspection at that

I did have to make an appointment to get an estimate for collision damage. The staff was friendly and the estimator that looked at my vehicle was very thorough and explained things well. I feel very confident in their estimate.