New Way Auto Solutions

Failed my emissions test last week so I made an appointment with New Way Auto Solutions for today. They replaced the O2 sensor on my little old Honda Civic and so far the codes have cleared up. The guys were friendly, efficient, and I feel great about my visit overall!

I installed my rack and pinion wrong. And my steering wheel was really stiff. I called with only about an hour until closing. And They allowed me to come and put my car up on a lift in short notice. Alex was able to diagnose the problem, explain to me what it was, and fix it all within the hour. He was even able to take my steering wheel off and fix the alignment on that too. And by the time I left my car was as good as new. I appreciate how friendly, reasonable and honest. They are here. I’m coming back for sure next time I have a problem with my car. Finally I found someone I feel like I can trust.

Had this shop replace a timing belt and radiator on a 2001 4Runner. The radiator hose blew off a few weeks after they replaced the radiator in the middle of the highway. They had put a new radiator in but failed to replace the hose that didn’t fit the new radiator. Then, after just over 1 year the timing belt tensioner pulley bolt that they had replaced failed due to overtorquing. It stripped out, tore through the belt, and out of the shroud cover. It also failed on the highway and left me stranded. I complained to the shop that in less than 25,000 miles the timing belt had already gone. They said they stand by their 1 year warranty and anything that fails past 1 year they won’t look at again or even consider a partial refund. If New Way Auto wants to keep their reputation, they don’t have it from me.