Firestone Complete Auto Care

It was an alright experience overall. The pricing was great, and they got the job done. However, it took them 2 days to patch one tire, which I think is way too long. Also, the man at the desk was not very knowledgeable, I asked about a tractor tire, and he said firestone doesn't make tractor tires, completely overlooking the fact that there is an entire commercial division of the company. They seemed to have done a good enough job for a reasonable price, I will certainly come back if time is not of the essence.

Overall experience here was just ok. They got the tire changes done and in a decent amount of time, at a reasonable price. The reason for the 3 stars is the service advisors seemed robotic and grumpy so as a customer I felt I had to be cautious with what I say or do, even to the point of being apologetic. Also, when the work was done they did not remove the white tire grease or compound from the tires so I drove 20 miles to work with nasty looking new tires. We're not talking about just a little grease here and there, there was a lot of it and 2 runs through an automatic car wash (where I'm an unlimited member) still could not take that stuff off. I had to use very hot water and dish detergent along with a soft bristled brush to remove the grease, 5 minutes per tire. This place just needs better attention to detail and maybe more approachable staff, but they did get the work done. Service: Tires

Set up an appointment for an oil change at this location, & got a reservation # via email. Then when I arrive that afternoon, their front desk acknowledges that my email is legit, but says they haven’t seen my reservation come through on their end. Best they could do was offer me a Monday time slot, but I work all week, so that is not possible. Absolutely ridiculous. I made a reservation so I didn’t have to drive around on the day finding an oil change location that had availability. Disappointed, headed over to Big’O tires instead.