Firestone Complete Auto Care

Got tires replaced and and supposedly an oil change. So after a month for some reason I been wanting to check the oil in this truck, well turns out it's bone dry. I think Firestone charged to drain the oil and I'm guessing to add oil it might have been extra. TRASH SERVICE STAY AWAY, I'm lucky this is a rental truck and not my personal. I will be reporting them to enterprise.

DO NOT GO TO THIS Firestone in Redwood City on El Camino Real. Michael specifically is worst kind of manager/employee anyone can ever deal with. He scammed my mother In to several hundreds of dollars and requested for her to leave a rental there so he would return it but instead ended up using it over the weekend. We threaten to call cooperate to inform them and all he said is you have to have proof he said that or did that and we don’t have cameras here. Originally the car was supposed to take 2 days to fix but he ended up taking 8 days making excuses if receiving wrong parts and saying he was the only one at the shop so he couldn’t work on cars and help customers… MICHAEL IS THE TRUE DEFINITION OF THIEF, LIAR, and SCAMMER. Do yourself a favor and do not go there and if you don’t believe me look at the the other reviews by other customers just within the past month. I should have read the reviews before taking family’s vehicles to a place that’s rated 3 stars. That alone tells you the

Today I had my headlight bulb replaced by the team at Firestone in Redwood City. The customer service was incredible. Brendon was the mechanic and knew exactly how to fix the complicated replacement within minutes. Marvin was assisting me and was very friendly and helpful. He had the replacement completed within fifteen minutes and didn't try and sell me any additional services or charge me any extra costs. He made it an efficient and affordable experience and even recommended some off-roading trails. I will definitely be sending friends and family to have their cars taken care of by this team!