Novato Toyota Service & Parts

Spoke with parts. They said they would order a part and it would be there in 2 days. I arrived at the dealer in 2 days later to pick up said part. Part was not there and there was no record the part was ever ordered. Had to order the part again and wait 3 more days. Don't waste your time with these guys. They don't care about their customers. 12/28/21 - update. I reached out to Todd (the owner who replied to my review) weeks ago at his request so he could "make things right" but never heard back. I believe his response to my original message was just an attempt to save face for those reading reviews. We purchased our third car from this dealer a couple years back but have decided to no longer support them moving forward. We have been using Toyota Marin in San rafael for service, parts and our latest vehicle purchase. They treat us well and don't play games. Highly recommended them.

I always have a great experience each time I service my vehicle. I was a tad frazzled today..fire engines coming from both outside lanes..traffic at a crawl..and raining..overturned vehicle in the 2nd lane of 101NB..called in and Pablo answered.. I said I might be late and he was very concerned. I made it in and Robin took good care of me. Very professional staff and always helpful. As I was getting into my vehicle, a staff guy came up to me and said he had to show me a pix of his cat (who adopted HIM) He resembled my cat..Robin had shown him my cat key chain. I guess it was unusual. I showed him my cat key chain was in fact a protection advice.. You place your two fingers into the eyes, form a knuckle and the ears are sharp enough to gouge a person's eyes out. ???? Very friendly staff. Mahalo for taking care of my car. I always feel safe driving it after a checkup.

Everyone was extremely helpful and very courteous and nice