Pep Boys

Very unprofessional and horrible experience with this Pep Boys location. Wish I could give negative stars. Even after getting appointment confirmation email/text plus on call they refused to work on tire installation and told me to reschedule appointment. Like everyone seating duck like them. Hope their management will take this as a complaint about their unprofessional service and behavior.

I took and appointment of 3.30 pm and I got a call and told if I will not be there by 3 pm they will not service my car. seriously my appointment is for 3.30 how can you say that. My appointment was for standard Oil change which generally cost around 30-40$ and I been told they only have platinum synthetic option and I end up paying 100$. After service they generally go through the inspection report but not anymore which is horrible. after work done I am noticing some noise in my car. Surely this is my last service with PepBoys.

Unacceptable: Writing this review to report an unprofessional, unpleasant, and disappointing experience with my very first pep boys appointment. Booked an appointment for Friday 17th Dec at 4pm. Got a call on the same day with an update that they would be closing by 4pm on that Friday hence needed to reschedule. Cool..went ahead and rescheduled over phone for the next day , Sat, the 18th of Dec at 1pm. Drive 20 mi from my home to their location and reach there at 1pm only to find that their shop is closed for the day with a handwritten note hung at the door, mentioning that they were closed due to some system failure. They should have made sure their system was up before promising me an appointment! I had to reschedule my day to accommodate the appointment. Not to mention the 20 mi drive back! Thank you pep boys for wasting my weekend !