Toyota Carlsbad Parts & Service Department

Kevin Laird is awesome! He’s a straight shooter and is understanding of each situation. Never had a bad service whenever he’s helped me out. Overall, very satisfied with Toyota Carlsbad service. Services: Air & cabin filter replacement, Tire rotations, Wheel alignment, Wiper blade installation, Oil change

This dealership has a VERY thorough and satisfying service experience. The check in process was very detailed and I felt as if I was being directed and cared for at every step. The communication and timing were both stellar. The service was complete before the promised 90 minutes and the check out process was just as smooth. There was even a brand new car wash on the property that I was able to run my car through for free (with super high powered vacuums that helped get that extra level of clean). I highly highly recommend this dealership for all of your Toyota related needs. Services: General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil change

Re: Invoice Number—TOCS76171 A review of my file will show that I have given 5 star ratings for all of my visits to Toyota Carlsbad. Today, October 5, 2023 was not a 5 star rating day. The staff and service crew provided excellent service. However, the administration of some of the rules that resulted in a $224.87 bill were unacceptable. Again, a review of my file will show that I was scheduled to bring my car in for servicing on August 3, 2023. On that day, I was admitted to a local hospital for surgery. There was no one that I wanted to trouble with bringing my car in for service on that day. I was in the hospital for a week and then released. Upon my release there was a restriction on my driving for a period of 4-6 weeks. Once that restriction was lifted and I was comfortable driving again, I scheduled an appointment for servicing of my car. Apparently, the amount of time that passed resulted in my being subject to the bill I paid today. While I paid the bill, I find a certain elem