Kaizen Collision Center | Auto Body Shop

Do not go to Kaizen. They have the worst customer service or any service. They kept my car for 6 weeks .. have not done a single thing on the car. The manager Brandon is the most irresponsible person. Left several messages for him. never bothered to call back. Keep putting the blame on insurance company. Never informed me about anything. The receptionist Sharay is ignorant..has one standard answer...I don't know anything..I will have someone call you back...never happens. Katie another estimator is the rudest person ever I have spoken too...They are in business just to fool customers. Save your time and energy... there are much better places to take your car for repair.

I got into an accident September '22 and brought it in early November because of a wait. We are now coming up on a year since the accident and I still don't have my car. Kaizen has blamed Tesla for moving slow, then blamed insurance but then when I called insurance they said everything is good to go on theur end. Then I call Kaizen and its "waiting on parts" again. All the while there has been little to no communication until recently when a rep from Cali came to Tempe to to help them out. Which still hasn't resulted in a repaired car. This has been hands down the worst experience I've ever had with any company and I am truly amazed they are in business. For almost a full year I have been paying thousands of dollars in car payments for this incompetence. Service: Body & Trim

One of the worst experiences. No one notified me that Kaizen backed my car into a wall. File a complaint with bbb and the attorney General. They damaged my car and didn't even tell me. My front grill was not replaced with the correct one and my windshield was not installed in time and correctly. Communication and customer service is non existent here. No one called to update me on my my estimated repair time. Kaizen glass is worse and didn't even let me know there were issues placed blame on me. My sensor fell off 2 weeks later.