Gerber Collision & Glass

Needed to get the front bumper replaced on our Highlander as it was damaged in a parking lot; no witnesses, and no note from driver who hit my vehicle, so I went through my insurance company. I was referred to this center by my insurance company. The staff was friendly, and professional. I came in on a Tuesday for the initial inspection. After the inspection, I was told that they would need to order the part and it would arrive approximately by either Thursday or Friday. It was also explained, at that time, exactly what would be done, an estimated time of completion, and I was given a written quote. I went ahead and scheduled the appointment for a week later (this also would allow any extra time if there were any shipping issues). I arrived the following Tuesday and dropped off the Highlander. Again, I was given an estimated time of 2-3 days to complete the repair. I was kept informed of the repair progress by text. I was pleasantly surprised when I got a call the next afternoon

I was in an accident, and I took my 4Runner to this place. From the beginning they (Whitney) were nice and explained everything and the process. When I was able to drop off my car for the repairs, I was advised 10 business days. It only took about 8 for it to be finished. I received a call every couple of days letting me know of the progress and just an overall update. I was so thankful for the calls as it set my mind at ease. When I finally got the call, it was ready to go, I was so excited. I finally got my 4Runner back! I did notice the steering was off, so I took it back and they immediately sprang into action and got the alignment corrected. No questions asked! Upon final approval, Whitney took me for a drive around the block just to make sure I was happy. Overall, totally cool place and I was treated with tons of respect. Services: Steering & suspension repair, Painting, General repairs & maintenance

I had a great experience overall. .Whitney was my estimator and he kept me updated along the whole way. He was such a pleasure to deal with and everyone was so nice and accommodating! I definitely recommend them! Service: General repairs & maintenance