Firestone Complete Auto Care

I cannot thank these people enough. I have health issues that can make me an unintentionally stressful customer. These people showed the highest order of respect, kindness, assistance, and patience on an unbelievably difficult day for me. No matter how little to other them taking pride in their selves and their service made a large impact on my life. Thank you.

GO TO A DIFFERENT FIRESTONE - I'm a long time Firestone customer. This review is about this location only on Pebble Creek and McDowell, as I have been to many Firestone locations and this is the only one that has treated me poorly. I purchased top of line 80k mile warranty tires from this location. I was so poorly treated then, that I refused to go to that location any more and have been going to a different location not too much further away since. 25k miles later, my 80k mile tires are about worn out. I figured the easiest way to deal with the warranty was with the same location. Without even looking at it, they refused to honor the warranty unless I could prove I rotated them every 6000 miles. No proof, no warranty. I do rotate every oil change but my oil change interval is more than 6000miles. Further, they are wearing perfectly evenly. I was about to swear off all Firestones but decided to give the one down the street a try first. Other Firestone, looked at the tires and h

Each front tire had a variance of 3 pounds, as were the rears. That is a lot, but I can adjust that. Shouldn’t have to though. Customer service is absent, nary 5 words spoken. I’m okay with that, but a thank you would have been appreciated. Tires didn’t fall off after 20 miles, and that’s all that matters. 3 stars for that! This review is for Pebble Creek Pkwy shop.